Policies & Support
Find our privacy policy, returns information, FAQs, and ways to contact Impact Signs Online. We aim to provide durable, compliant products with a controlled proof-and-approval process.
Policies & Support
Find our privacy policy, returns information, FAQs, and ways to contact Impact Signs Online. We aim to provide durable, compliant products with a controlled proof-and-approval process.
Quick Links
Use the sections below to review our policies and get support. If you have an active order, include your order number when you contact us.
Privacy Policy
Impact Signs Online respects your privacy. This policy explains what information we collect, how we use it, and the choices you have.
Effective date: January, 1st 2026
Information We Collect
- Contact details: name, company name, email, phone, shipping/billing address.
- Order details: products purchased, customization details, artwork files you submit, proof approvals.
- Payment data: payments are processed by our providers; we do not store full payment card numbers.
- Device and usage data: IP address, browser type, pages viewed, and site interactions (cookies).
How We Use Your Information
- Process orders, deliver products, and provide customer support.
- Send proofs, order updates, and shipping notifications.
- Improve our website, products, and user experience.
- Prevent fraud/misuse and comply with legal obligations.
- Send marketing messages if you opt in (unsubscribe anytime).
Cookies & Sharing
We use cookies and similar technologies for core site functionality (cart/checkout), analytics, and performance. You can control cookies through your browser settings.
We may share information with trusted providers (payment processing, shipping carriers, email/analytics tools) only as needed to operate our business. We do not sell your personal information.
Contact
Questions about privacy? Email sales@impactsignsonline.com.
Refunds & Returns Policy
Because many of our products are custom made to your specifications, return and refund eligibility depends on the product type and issue.
Custom Products
Custom signs, labels, decals, and printed materials produced from your approved proof are generally not eligible for return unless there is a verified manufacturing defect or the order does not match the approved proof.
Eligible Issues
- Manufacturing defects (material, print quality, adhesion failure under normal use)
- Incorrect item received
- Order does not match the approved proof
- Shipping damage (report promptly with photos)
Reporting a Problem
Please contact us within Five (5) Business Days of delivery at sales@impactsignsonline.com with your order number, a description of the issue, and clear photos.
Resolution Options
- Reprint / replacement (most common)
- Store credit
- Refund (when appropriate, after verification)
Cancellations
Orders can be canceled before proof approval and before production begins. Once production starts, cancellations may not be possible.
FAQ
Ordering & Proofs
How do I order a custom product?
Select your product options, upload artwork at checkout, and submit your order. We’ll send a digital proof for approval before production.
Do you provide proofs?
Yes. Most custom items include a digital proof. Production begins only after you approve the proof.
Can I change my order after approving the proof?
Contact us immediately. If production hasn’t started, we may be able to update it. If production has started, changes may require a new order.
Production & Shipping
How fast do you ship?
Lead times vary by product and customization. Many orders ship quickly after proof approval. Tracking is provided when your order ships.
Do you ship nationwide?
Yes, we ship across the United States. If you need expedited shipping, contact us before ordering.
Are your products compliant?
We can produce signage and labels to common safety and regulatory standards. If you have specific requirements, include details with your order notes or request a quote.
Contact Us
Send a Message
Email is our preferred method of communication, as it allows us to keep project details, artwork, approvals, and order information organized for accuracy and faster turnaround.
We understand that some projects may require a conversation. If a discussion or time-sensitive coordination is needed, please let us know and we’ll assist by phone when appropriate.
Our mailing address is a PO Box because we operate by appointment only and handle many proprietary and sensitive projects. This helps us protect client information and maintain an efficient, controlled workflow.
Support Details
- Email: sales@impactsignsonline.com
- Phone: 760.843.9000
- Office Hours: Mon–Fri, 8am–5pm
- Address: P.O. Box 2647, Victorville, CA 92393
Order Help
- Include your order number
- Attach photos for product issues
- Describe the intended use/environment
Need Help With a Custom Project?
Tell us what you need and we’ll help you select the right materials, finishes, and quantities. You can also place an order and upload artwork at checkout — a proof is always provided before production begins.
Don’t see the product or item you’re specifically looking for?
We specialize in custom signage and print solutions—request a quote and let us help.